Cooperative Banks of Karditsa and Epirus keep customers updated and reduce fraud with timely notifications and alerts through the Alerter app
The Bank provides its customers with alerts of transactions and events recorded by its diverse channels ATMs, web banking etc.
Customers receive required information through the app, available on Play Store and App Store. This leads to greater customer convenience and enables better monitoring of banking transactions in real time.
THE CHALLENGE
The Cooperative Banks of Karditsa and Epirus aimed to improve customer experience with real time alerts, while reducing its costs by using lower capacity to support channels such as its call center and web banking platform.
HOW WE HELPED
We designed and developed the Alerter app in the shortest possible time, which sends alerts on:
- the details of executed transactions to track them daily and monitor their history
- unique verification codes for safe web banking transactions
- information messages
We then enriched the app with important features such as:
- notification categorization
- history
- fingerprint or face recognition (depending on device capabilities)
KEY POINTS
Short implementation time - Alerter app tailored to the Banks' desired functionality and colors - A multichannel notification engine
WHAT THEY SAID
Safer, faster and more useful services for our customers is our main goal. The Alerter app is the useful tool towards achieving it. It improves security of transactions and quality of information received by e-banking users.
Alkis Margaritis IT Manager, Cooperative Bank of KarditsaSOLUTIONS USED
The following Natech solutions were used in this case.
ALERTER APP
Online alerting application - notifications and messages for real-time transactions
