The Bank provides its customers with alerts of transactions and events recorded by its diverse channels ATMs, web banking etc.
Customers receive required information through the app, available on Play Store and App Store. This leads to greater customer convenience and enables better monitoring of banking transactions in real time.
The Cooperative Banks of Karditsa and Epirus aimed to improve customer experience with real time alerts, while reducing its costs by using lower capacity to support channels such as its call center and web banking platform.
HOW WE HELPED
We designed and developed the Alerter app in the shortest possible time, which sends alerts on:
We then enriched the app with important features such as:
Short implementation time - Alerter app tailored to the Banks' desired functionality and colors - A multichannel notification engine
Safer, faster and more useful services for our customers is our main goal. The Alerter app is the useful tool towards achieving it. It improves security of transactions and quality of information received by e-banking users.Alkis Margaritis IT Manager, Cooperative Bank of Karditsa
The following Natech solutions were used in this case.
Online alerting application - notifications and messages for real-time transactions